HOW TO PURCHASE TICKETS OR RESERVE SUBSCRIBER SEATS (Purchasing Tickets Constitutes Acceptance of ALL Box Office Policies Listed On This Page) Online/Web Ticket Purchase Make your reservations at any time and pay by credit card on a secure website provided by our online ticket service vendor (thundertix.com).  (or copy/paste the following URL http://eldenstreetplayers.thundertix.com into your browser address bar.)  Online ticket transactions will receive an email confirmation upon completion of each transaction. NOTE: WE DO NOT  MAIL TICKETS.  All Tickets Are Held As "WILL-CALL" at the box office on the day of the performance until curtain time.  At curtain time, unclaimed tickets are released for purchase to any customers on the waiting list.   Online/Web Season Subscriber Reservations When purchasing season tickets, subscribers are asked to pre-select which performances (or package of performances) they want for the all five shows assuring subscribers have reservations in place for the whole season. However, subscribers are allowed to change their reservations as needed, and will be accommodated for any remaining performances with tickets.  Subscriber tickets may be exchanged only for dates within a production and may not be moved or combined to use on earlier or later productions.  Season subscriber reservation changes will only be allowed between performance dates of a single production.  As a subscriber, if you wish to change any reservation, simply send an e-mail to boxoffice @ eldenstreetplayers.org or call 703-481-5930 and leave a message with your requested change.   By Phone Ticket Purchase Call our box office line at 703-481-5930 and select option two (2) for Main Stage Productions or option three (3) for Young Audiences productions.  You will be required to leave the following information to secure your purchase/reservation: • Name (please spell the last name) • Contact phone numbers both day and evening. • Date of Performance (and time if multiple performances are scheduled) • Number of tickets At this point subscribers may tell us they are subscribers and hang up. All others must provide the following information: • Full address where your credit card is mailed • Credit card account number • Credit card expiration date • Credit card security code (3 digit number on the back, or 4 digits on front of AMEX) NOTE: WE DO NOT  MAIL TICKETS.  All Tickets Are Held As "WILL-CALL" at the box office on the day of the performance until curtain time.  At curtain time, unclaimed tickets are released for purchase to any customers on the waiting list.   At the Door - ESP does not maintain a formal box office other than a desk in the lobby of the theatre which is staffed one hour prior to curtain time.  We highly recommend advance ticket purchase/reservation as our small 114-seat house often sells out.  We start an in-person waiting list for unclaimed seats one hour before curtain.

 

THE ELDEN STREET PLAYERS TICKET & BOX OFFICE POLICIES

  CURRENT STANDARD TICKET PRICING (Rates as of Sept 2011 - last adjusted Sept 2007)

Type of Show	Regular Ticket Price	Discount Ticket Price (Rules)
Main Stage - Plays	$20.00	no discount rate  (see also Goldstar.com)
Main Stage - Musicals	$23.00	no discount rate  (see also Goldstar.com)
ESP Theater for Young Audience Productions	$8.00	no discount rate
ESP Family Theatre - Holiday Production (December)	$15.00	$10.00 (Child age 10 or younger)

FREQUENTLY ASKED QUESTION: What happened to the discount for Sr. Citizens and Students on individual tickets?  While we preserved the discount for Sr. Citizen (and student) subscriptions, the ESP board of directors discontinued the discounts on individual tickets before the start of the 2011-2012 season.  However, for those looking for discount tickets, ESP now regularly offers limited supplies of discount tickets on www.Goldstar.com

GROUP RATE (applies to Main Stage Productions Only) Groups of 20 or more may receive a $1.00 discount per "regular ticket" (NOTE: must be a single transaction for the group)

MAIN STAGE SEASON SUBSCRIPTION RATES A season subscription constitutes a "pre-paid discount" ticket for each of the five main stage shows per year.  The season begins in October and ends in August.  The current regular subscription rate is $86.00 and the discount subscription rate is $78.00 (for Senior Citizens age 62+ or Full-time Students).  These rates are set annually by the board of directors and are subject to change.  The rates were adjusted for September 2011, and last adjusted in Sept 2007.  Season Subscriptions are on sale online, by mail and at the theater from the "opening performance" of the August show through to the "closing performance" of the October show.

ESP THEATRE FOR YOUNG AUDIENCES SEASON SUBSCRIPTION Will be available.  ESP TFYA Season Subscribers will receive a $1.00 discount off of each ticket.

BOX OFFICE HOURS The Online System and Phone Voicemail Lines are available 24 hours a day The theatre box office opens one hour before curtain. Online and phone reservations are not accepted the day of the performance. Tickets for each production become available for purchase (online or by phone) approximately three weeks before the first performance.

PHONE & ONLINE PURCHASES AND RESERVATION CUT OFF TIME We only accept online and phone reservations until the performance is "sold out" or until 8 hours prior to curtain time (whichever comes first).

SOLD OUT NOTIFICATION If a performance is "sold out", the online system will not allow you to make a purchase.  On the phone, a voicemail message will be recorded on our reservation line if a performance is "sold out" prior to the reservation cut off time, otherwise, there are a variable amount of tickets available for purchase at the door.

TICKET RESERVATIONS Tickets are considered reserved only if they are prepaid (Season subscriptions; charged to a credit card; or prepaid with cash or check). Tickets must be picked up by curtain time or they will be released for sale to the waiting list (without refund). NOTE: ELDEN STREET PLAYERS DOES NOT  MAIL TICKETS.  All tickets are held as "WILL-CALL" at the box office on the day of the performance until curtain time.  At curtain time, unclaimed tickets are released without refund for purchase to any customers on the waiting list.

WAITING LIST POLICY A waiting list is started each night approximately 1 hour before the performance and is on a first come, first served basis. You must be present to be put on the waiting list, and we do not accept waiting list reservations over the phone.

RELEASE OF UNCLAIMED TICKETS Due to the limited seating capacity, Elden Street Players reserves the right to release without refund any tickets not claimed by the purchaser before curtain time.

TICKET CANCELLATION/REFUND/EXCHANGE NO REFUNDS - ALL SALES ARE FINAL (unless a performance is formally cancelled by the theatre company.  Refunds will be issued for cancelled performances.) Ticket Exchanges may be requested by phone message (703-481-5930 x2 for main stage or x3 for young audience and holiday productions) at least 8 hours prior to the curtain time of your reserved/purchased tickets.  Granting ticket exchanges is the discretion of the box office manager according to availability of seats at other performances.  Season subscribers wishing to make ticket reservation exchanges will be given special consideration if tickets are available and sufficient notice (8+ hours prior to curtain) was provided by the subscriber.  Ticket exchanges will only be made for dates within a production and may not be moved or combined to use on earlier or later production in the season.  Season subscriber reservation changes will only be allowed between performance dates of a single production.

SEATING CAPACITY 114

OPEN/FESTIVAL SEATING POLICY All ticket sales are considered "General Admission". Seats are available on a "first come, first served" basis when the lobby opens for box office and the house opens for seating.  Patrons that require special seating due to physical handicaps should request special seating when making reservations. Performance seating  begins approximately 30 minutes prior to curtain.  While there are "no bad seats" in the theatre, occasionally the demands of the scenic design may obstruct some seats from a full view of the action, particularly on the aisle seats of the first two rows.

Inclement Weather Policy

Complimentary Ticket Policy

 

DIRECTIONS TO THE THEATRE

The Industrial Strength Theatre
269 Sunset Park Drive, Herndon, VA 20170-5220
in the Sunset Business Park

View Larger Map
 

TURN BY TURN DIRECTIONS:

From the Dulles Toll Road (Route 267), take the Fairfax County Parkway (Route 7100) north  to the first stoplight at Spring Street.

Turn left at the light for the access road down to Spring Street.

At the next light, turn right on Spring Street.

Then take an immediate left into the Sunset Business Park. 

Follow signs to the Industrial Strength Theatre located in the far back right corner of the business park (southwest corner).

Turn right in front of the "Taste of the World" Restaurant.

Then turn left at the end of the building. 

The Industrial Strength Theatre will be on your left.

next to the Elden Street Players Backstage/Scene Shop

ALTERNATE ENTRANCES:
From Herndon Parkway a new entrance to the Sunset Business Park runs along the side of the new Hilton Suites Hotel.   The Industrial Strength Theatre faces the rear of the Hyatt Summerfield Suites.  Or you can turn at the Tae Kwon Do sign and come around the small traffic circle into the business park.

Nearby Restaurants

Reservations, Information, Directions & Voice Mail Messages
        (703) 481-5930
Postal address
        The Elden Street Players, P. O. Box 5006, Herndon, VA 20172-1960
Get on the List
        Mailing List Form
Electronic mail
        General Information: webmaster@eldenstreetplayers.org
        Webmaster: webmaster@eldenstreetplayers.org